Rumpus Productions put its ticketing contract out to pitch after trying several other providers and was looking for a company that could offer the ability to run pre-sale to members, be self-sufficient in terms of the listing and inventory, and offer 24-hour support, especially regarding the entry system and software used to check in customers.
The ticket sale process for Rumpus Productions’ events is very specific, opening up a phased sale for the event’s “members” ahead of the main sale, allowing them to buy either one or two tickets. This was achieved by using one-time links with date restrictions for purchase, so it felt exclusive for the member, with the links only active for the agreed period prior to launch.
Mo Jones, director of TheTicketSellers, said: “The brief for Rumpus was to give the attendees the best purchasing experience possible. The organisers want them to feel special from the moment they buy their ticket, so we worked various tools and applications into our software to achieve this including one-time links and a countdown clock.
“Due to the popularity of the events and fast ticket sales, it was also really important to make sure that the sale process was quick but very effective – we put processes in place to ensure everyone who tried for to a ticket, could buy one as seamlessly as possible.”
Rumpus Productions’ Caroline Doyle added: “Having worked with different ticketing agencies before, we really wanted to find one that could deliver against our brief and ensure our attendees also had a positive experience at point of sale. Credit goes to TheTicketSellers’ robust system.”
The Rumpus sales coincided with the initial sale of one of TheTicketSellers’ biggest accounts, Boomtown Fair – with the 2019 tickets going on sale through the ticketing platform earlier in the month. There were nearly 10,000 people waiting on the site for tickets to go on sale at 7pm and more than a third of capacity was sold by the end of the day, with 20,000 entry tickets purchased.