TicketSource, an online box office and ticketing system, is urging organisers not to leave audiences hanging on the phone. Instead, it is suggesting organisers use its exclusive box office service, which has a dedicated team to handle customers’ calls.

This year, Southwell Music Festival, an annual classical music festival in Nottinghamshire, switched its ticketing service provider to TicketSource.

“We identified that telephone booking was a service our customers valued,” explained Flynn Le Brocq, general manager at the festival. “The additional telephone box office solution provided by TicketSource is a very important part of our ticketing operations.”

The service met the needs of audience members who prefer to book over the phone. “Some of our customers don’t like using the Internet for purchases, and appreciate the opportunity to speak to a human,” said Le Brocq. “We’ve had lots of positive feedback about TicketSource. The customer service staff are friendly and helpful, and the call waiting times are short.”

By transferring telephone bookings to TicketSource, the festival eased the pressure on its team. “We receive fewer queries to our help email address,” noted Le Brocq. “We provided detailed notes to TicketSource about our venues and ticketing, which enables them to assist our customers efficiently. TicketSource offers a fantastic service for customers and event organisers. We highly recommend them.”

TicketSource‘s telephone box office service is free for event organisers. Customers choosing to book tickets through the telephone box office service pay a small additional fee of £1.75, which includes postage costs for printed tickets.