AEG Presents celebrated a double win at this week’s Outstanding Attitude Awards, a new event from music charity Attitude is Everything, which celebrates excellence and innovation in live music accessibility for disabled audiences.

Hosted at London’s Islington Assembly Halls, which is one of the 160 venues and festivals signed up to Attitude is Everything’s Charter of Best Practice, the ten winners were selected by an independent panel of music fans, artists, journalists and other industry experts from a wide-ranging shortlist.

The music promoter’s BST Hyde Park festival picked up awards in the Customer Service and Ticketing Without Barriers – Venue/Event categories and was commended for comprehensive and extensive updates to the event’s disabled access provision – which has resulted in a 50 per cent increase in accessible ticket sales between 2017 and 2018.

Manchester’s Band on the Wall highlighted how small venues are also pushing the envelope and making innovative adjustments to attract disabled fans. The venue received a Ticketing Without Barriers Award for the depth of access information provided on their website, which includes an audio listings service and an Access Guide made available in braille format.

Other winners at the Outstanding Attitude Awards were Deer Shed Festival, SSE Arena Belfast, The Ticket Factory and Credability Access Card, Edinburgh Festival Fringe Society, Made with Music Mini-Gigs, GigLoo and SoundSense.

Suzanne Bull MBE, CEO of Attitude is Everything, said: “What we’re really celebrating today is good customer service. Deaf and disabled people represent some of the UK’s most passionate music fans. Millions of us attend live music events, and millions more would like to. We are a significant part of the music community.

“Today’s winners represent some shining examples of how the live music business is responding to this demand. I would like to congratulate all of them, and all of our nominees, not only for the brilliant work that they’ve been doing but also for the inspiration they can offer to others. The Outstanding Attitude Awards is proof that everyone in live music, from the biggest festival to the smallest venue can step up and make a change.”

Digital and Creative Industries Minister, Margot James, added: “There’s never been a better time to experience live music and it’s something that everyone should be able to enjoy. I want to see every venue and festival create brilliant facilities for deaf and disabled people and it’s great to see the Outstanding Attitude Awards showcasing what can be achieved across the UK.”

The full list of winners can be found here.